Dubai Garden Glow, a leading Family Entertainment destination with a first unique Glow Theme Park in the Middle East, implemented Semnox’s Integrated Ticketing system. Dubai Garden Glow offers two theme parks in one location with a variety of dining options from different cuisines. Semnox implemented its ticketing solution comprising of integrated online ticketing for end customers, agents/tour operators and onsite ticket booking and validation. This digital platform has provided Dubai Garden glow with additional sales channels to increase revenue and reduce operational and overhead costs. Some of the key feature of the integrated ticketing system include
- Online Ticketing System with real-time integration with backend system for easier conversion and tracking at site
- A fully responsive design which improves End User experience on all devices such as Tablets, Mobiles etc.
- Agent/Tour Operator Booking module that includes Agent Specific Pricing, Commission and Revenue Tracking by Agent, Purchase rules specific for each Agent etc.
- All ticketing setup, prices, promos etc maintained from one single system
- Integration with Online Credit Card Gateways for secured payment processing
“Semnox’s ticketing system was engineered to equip our ticketing agents and customers with an advanced digital ticketing platform. This has improved our customer satisfaction and reduced the time we spend in our day end reconciliation” Said Chanchal Samanta, Managing Partner, The Retailers Investment, responsible for conducting the event. “Our collaboration with Semnox has been mutually beneficial and we look forward to extending this relationship by implementing their cashless solution combined with the ticketing system for our next events” He added.
“With the rapid increase in the use of Digital technology, it is imperative for this industry to migrate from traditional ticketing systems. It is critical that technology solutions be able to evolve quickly and effectively to satisfy different business models and deliver a transformational digital experience. That’s exactly what we were able to do for Dubai Garden Glow” said Shreyas Rai, Sales Manager, Semnox Solutions. “Our Integrated ticketing system has been well received by our clients and we are very confident of rolling this out to our other customers and prospects in the future” he added.