For Game Master, it was important that the new system that was brought in not only addresses our concerns operationally but also increases customer satisfaction and convenience. With our card roaming feature, many customers find it convenient to use the same card across multiple locations which in a way increases customer loyalty and drives in more revenue. We are extremely happy with the way Semnox’s Cashless System has helped us and we look forward to working with them.
We have been observing the constant innovation and growth of Semnox over the years. The professionalism they bring to the table is commendable. We have always associated with the best and when it comes to a card system we had tried two other card systems prior to this. However, Semnox surpasses both in terms of feature availability and prompt support. Moreover, they have an in-house development team that is very supportive with integrations and development.
Partnering with Semnox to roll out our RFID technology upgrade for our concept was one of the best decisions we have made at CEC in the last 5 years. We were concerned initially because Semnox was a smaller organization, but they exceeded our expectations in every way possible. Our operations team views Semnox as part of our organization, that is the best endorsement any vendor could hope for.
We have a unique concept where entertainment is combined with education for the kids so that the learning is fun and parents do appreciate these concepts. We have seen a strong acceptance of our offering. To continue with our growth strategy and continued innovation, we needed a partner with a solution for current needs but also one ready to work with us to expand on the solution footprint as we grow.
We took on a very ambitious system-wide upgrade, this upgrade was only possible with the correct partner. Early on it was clear that Semnox was willing and able to deliver on our demanding list of deliverables. We couldn’t be happier with the level of commitment the entire team at Semnox has shown.
Now I fully understand why people choose Semnox. High accuracy and the professional team are the characteristics of this project. I am extremely happy to share my positive experience using Semnox’s professional product Parafait core management software.
We have had a smooth rollout of stores across India with Semnox being a reliable partner. Continuous innovation backed with a dedicated support team has always been their cornerstone.
The Parafait platform is very robust and Semnox has been very responsive to our needs. Also, their Dallas, Texas based installation and tech support teams have been great to work with.
I understand how fortunate we are to have found such a wonderful group of people to work with. We are extremely appreciative of Semnox’ s efforts! I would give 11 stars on the scale of 1 to 10!
We were scouting for national/international solution providers for the aquarium and decided Semnox would fit the bill as they are well-established and have a wide presence in the domestic and international arena. Also, among the park fraternity, most of those who had used Semnox were happy with the services provided by them. Right from the beginning stages, even though there were no previous business connections with Semnox, we were in close touch with the friendly promoters. We had several rounds of brainstorming sessions with Semnox‘s team to come up with an apt solution for our aquarium also keeping in mind future expansions like the amusement park and water park. The installation process was handled by the Semnox team in close association with our operation team and was helpful in giving insights on what kind of reports will help us and also the finer nuances in terms of practical operations. The software is robust with a number of reports and the Semnox team is flexible when it comes to services.
On meeting with Semnox, we found that they specialize in this area and they have a good track record around the globe. Their Director, Kiran, has been quite accommodating which I think is extremely important especially in the service industry. We communicated with one of their clients and they gave a good recommendation and reference. Based on that, we chose Parafait. Based on what we’ve been through so far, I’m very happy with Semnox. They have been helpful and very accommodating of all our needs. The process so far has been smooth. One of my concerns before was about communication because we need to communicate daily between Indonesia and India, particularly during the early days of the post-implementation period. However, time difference and location have proved to be a non-issue since they’ve been addressing all our inquiries promptly so far. I believe they’ve done really well and I would recommend their service to anyone
Semnox has become an integral part of our day to day business for more than 3 years. Semnox gives us immense flexibility in terms of offering various packages to our customers, building customer relationships and managing all our park operations digitally and thus allowing myself much more time to spend on business expansions. Their support has been excellent. They always seem to be ahead of technology to adapt to market demands. We have recently gone live with an online purchase module for all 5 places which has seen a good response from our customers. I think this will be an important feature as we start to operate more parks in the UK. Customers can top-up online and spend at any park operated by Greenspace. We curiously look forward to utilizing more of such features from Semnox in coming days.
We began this journey of overhauling our ticketing systems over a year ago. Before we finalized on Semnox, we did a lot of research about the various service providers in the industry from Indian to international players. Now, I am glad to say that we chose Semnox on this journey of ours. From the time we started listing our requirements to the time we finally trained our staff and went live, Team Semnox has been excellent and professional every step of the way. The icing on the cake was the glitchless transition from the old system to the new Semnox system. I would like to thank everyone at Semnox and my team at GRS for the great effort in pulling off such a huge transition so smoothly.
My quest for a good cashless system required our solution partners to be innovative so we could stay on top of our competition and that’s exactly what I found with Semnox. Having reviewed several park management systems over a period of 3 years, I saw that most of them were stagnant with their product functionality. Semnox were not only able to fit our needs as of today, but were also able to demonstrate that their product roadmap would help us achieve our goals in the future.
We chose to work with Semnox to adopt a cashless solution after seeing their 360° solution at some amusement parks in the UK. We are keen to utilize all the solutions that Semnox has to fully automate our parks. The first phase of installation has gone well and we are looking forward to the next. The implementation that was carried out in phases has been very well-planned and executed. Semnox has been able to provide solutions for different kinds of business operations at Funtasia.
Semnox’s ticketing system was engineered to equip our ticketing agents and customers with an advanced digital ticketing platform. This has improved our customer satisfaction and reduced the time we spend in our day end reconciliation. Our collaboration with Semnox has been mutually beneficial and we look forward to extending this relationship by implementing their cashless solution combined with the ticketing system for our next events.
It's been 3 years of successful business association with Semnox. Not only am I happy with the way the system is operational at Fantasy Island but also it gives me immense confidence to introduce innovative concepts and ideas in the park and in future projects. Semnox is always one step ahead in terms of technologies and their support.
Semnox has been wonderful to work with. Their customizable platform has brought the flexibility we needed to guarantee client safety without compromising their experience.
I had been planning to introduce cashless solutions in my park and had been looking for the best solution provider to meet my business needs. Semnox was recommended to me by many fellow amusement operators in the industry. I am very happy about the way my requirements have been understood and implemented at my park by Semnox Systems. Ever since Semnox Cashless Solution has been implemented, it feels like my life has switched to more digital than manual. There are no worries about managing the operations through tokens. Everything runs on the Funpass or Funband as it should and all the reports are just a click away. This system has not only enhanced customer experience at our park but also made the life of our staff hassle-free.